Contact Us
We’re committed to providing exceptional customer service to all our players across Australia. Our dedicated support team is available to assist you with account enquiries, gaming questions, payment issues, and responsible gambling resources. Whether you’re a new player or a seasoned member, we ensure prompt and professional assistance through multiple communication channels.
Available Support Channels
Our customer support operates through various convenient methods to suit your preferences:
- Live online chat available 24/7 for immediate assistance
- Email support at [email protected] with responses within 2-4 hours
- Phone support at 1800 555 789 during business hours (9:00 AM – 11:00 PM AEST)
- Comprehensive FAQ section for common queries
Response Times & Department Information
| Department | Contact Method | Response Time |
|---|---|---|
| General Support | Live Chat | Immediate |
| Account Management | Email/Phone | 2-4 hours |
| Payment Queries | All channels | 1-2 hours |
Last updated: January 22, 2026